Effective Date: 3/11/2024

At Ikastore.com, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be issued for products purchased on our platform.

1. General Refund Policy

Ikastore.com is a marketplace where vendors sell directly to customers. Each vendor may have its own refund policy; however, we provide a general framework for refunds as follows:

• Refund Eligibility: Refunds may be issued for items that arrive damaged, defective, or not as described in the listing.
• Request Period: To be eligible for a refund, you must submit a refund request within [Insert Number] days of receiving the product.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact the Vendor: First, contact the vendor directly through the messaging or support feature on Ikastore.com. Describe the issue and provide any necessary photos or documentation.
• Vendor Resolution: Vendors are encouraged to work with you to resolve any issues, either through replacements, refunds, or other resolutions.
• Escalate to Ikastore.com: If you are unable to resolve the issue with the vendor, you may contact Ikastore.com’s customer support at support@ikastore.com. Our team will review your request and facilitate a resolution if it meets the refund criteria.

3. Refunds for Damaged or Defective Products

If an item arrives damaged or is defective:

• You may be eligible for a refund or replacement.
• Submit a request with photographic evidence of the damage within [Insert Number] days of receiving the product.
• After verification, the vendor may offer a full refund, replacement, or partial refund, depending on the nature of the damage.

4. Refunds for Incorrect or Incomplete Orders

If you receive an item that differs significantly from the description, or if items are missing:

• Contact the vendor to address the discrepancy.
• If the vendor does not resolve the issue, contact our support team to initiate a refund review.

5. Change of Mind

Refunds for "change of mind" may not be available, as these policies vary by vendor. Please review individual vendor policies before purchasing, as they may accept returns at their discretion.

6. Refund Processing

Approved refunds will be processed as follows:

• Payment Method: Refunds will be issued to the original payment method used during purchase.
• Processing Time: Refunds may take [5-10] business days to reflect in your account, depending on your bank or payment provider.

7. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Digital products or downloads
• Perishable goods
• Customized or personalized items
• Items marked "Final Sale" or "Non-Refundable" on the product listing page

8. Contact Us

For questions regarding this Refund Policy or to submit a refund request, please contact us at:

• Email: support@ikastore.com