Effective Date: 3/11/2024

At Ikastore.com, we aim to ensure customer satisfaction with every purchase. This Return Policy outlines the conditions and process for returning items purchased through our multivendor marketplace.

1. General Return Policy

Since Ikastore.com is a multivendor platform, each vendor may have individual return policies. However, we provide general guidelines for returns, which most vendors follow:

• Return Eligibility: Items may be eligible for return if they are defective, damaged, or do not match the description. Please check the individual vendor’s return policy on the product page.
• Return Window: Most items can be returned within [Insert Number] days from the date of delivery. After this period, returns may no longer be accepted.

2. How to Initiate a Return

To request a return, please follow these steps:

• Contact the Vendor: Contact the vendor directly through the Ikastore.com platform, providing details of the return request along with any necessary photos or documentation.
• Vendor Resolution: Vendors typically provide a resolution through product replacement, store credit, or refund, depending on the issue.
• Escalate to Ikastore.com: If you cannot resolve the issue with the vendor, please contact Ikastore.com support at support@ikastore.com. Our team will review the request and mediate if the return meets eligibility criteria.

3. Returns for Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or significantly different from its description:

• Submit a return request with clear photographic evidence within the return window.
• After verification, the vendor may offer a return with options for a replacement, refund, or store credit.

4. Return Conditions

For items to be accepted for return, the following conditions typically apply:

• Unused Condition: Items must be unused, in the original packaging, and with all included accessories and tags.
• Proof of Purchase: A copy of the purchase confirmation or receipt must be included with the returned item.
• Packaging Requirements: Items must be securely packaged to avoid damage during return shipping.

5. Return Shipping Costs

• Vendor Responsibility: If the return is due to a vendor error, defective, or incorrect item, the vendor may cover return shipping costs.
• Customer Responsibility: For returns due to a change of mind or non-defective reasons (if allowed by the vendor), the customer may be responsible for return shipping costs.

6. Non-Returnable Items

Some items are not eligible for return, including:

• Perishable goods or items with limited shelf life
• Customized, personalized, or made-to-order items
• Digital products and downloads
• Items marked "Final Sale" or "Non-Returnable" on the product page

7. Refund Processing for Returned Items

Upon receiving and inspecting the returned item, the vendor will process a refund, replacement, or store credit if eligible:

• Refund Method: Refunds are typically issued to the original payment method.
• Processing Time: Refunds may take [5-10] business days to appear, depending on your bank or payment provider.

8. Contact Us

For any questions or assistance with returns, please contact Ikastore.com support at:

• Email: support@ikastore.com
• Address: Bamako Mali